Front Office Supervisor

Overview

The Assistant Front Office Supervisor supports the Front Office Manager in ensuring a smooth and efficient operation at the front desk, concierge, and guest services. This role involves overseeing the front office team, ensuring excellent guest service, and maintaining high standards to enhance the overall guest experience. The Assistant Front Office Supervisor will be responsible for managing check-in and check-out procedures, resolving guest inquiries, and assisting in team training and development.

Key Responsibilities

• Guest Relations and Service Excellence
  • Greet guests warmly and ensure their experience is outstanding throughout their stay.
  • Address guest inquiries and complaints in a professional manner, ensuring timely resolution and complete guest satisfaction.
  • Oversee VIP and repeat guest arrivals and departures, ensuring personalized service.
  • Work closely with other departments to ensure seamless guest experiences.
• Operational Oversight
  • Supervise front office staff to ensure smooth operations at the front desk, concierge, and other guest service areas.
  • Coordinate with the housekeeping, reservations, and maintenance teams for guest room status and special requests.
  • Assist in maintaining inventory for front office supplies and ensure operational readiness at all times.
  • Monitor and control the front office budget in coordination with the Front Office Manager.
• Team Leadership and Training
  • Provide training and guidance to the front office team members on guest service standards, policies, and procedures.
  • Monitor and evaluate team performance, providing constructive feedback and coaching as needed.
  • Foster a positive and productive work environment, encouraging teamwork and collaboration.
• Administrative Tasks
  • Assist in handling the daily front office operations, including checking reports, room assignments, and managing guest data.
  • Ensure compliance with company policies, health and safety standards, and local regulations.
  • Prepare and present regular reports on front office operations, guest satisfaction, and team performance.

Qualifications and Skills

• Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or a related field.
• Experience: Minimum 2-3 years in front office operations within a luxury hotel environment, with at least 1 year in a supervisory role.
• Strong understanding of front office management software and Property Management Systems (PMS).
• Exceptional interpersonal, communication, and leadership skills.
• Ability to remain calm and professional under pressure and manage high-stress situations effectively.
• Detail-oriented with a strong commitment to guest satisfaction and operational efficiency.
• Proficiency in English; additional languages are a plus.

What We Offer

• Competitive salary and benefits
• Opportunities for professional growth and development within The Leela Group
• An inclusive and vibrant work culture with a commitment to employee well-being and growth

Join us at The Leela Bhartiya City, Bengaluru, and be part of a world-class team that takes pride in delivering memorable and luxurious guest experiences!