Overview
We are hiring passionate, energetic, and experienced candidate for the position of Front Office Supervisor at Apollo Dimora Calicut, Kerala.
Duties and Responsibilities of Front Office Supervisor:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front office team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon.
18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
Other Skills and Requirements:
- A positive attitude and excellent communication skills.
- Experience of motivating and leading a winning team.
- Ability to remain calm whilst under pressure.
- Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
About Apollo Dimora Calicut
Dimora Hotels and Resorts is the hospitality division of Samana Global Business Solutions Limited.
Our journey began in 2016 with Apollo Dimora, Trivandrum, a four-star property, that boasts of the asset value of 2500 million INR. Apollo Dimora, Riyadh is our three-star business hotel in the prime touristic area of Down Town (Batha), Riyadh. ‘Mountain Trail by Dimora’ is the hill retreat nestled in the hills of Munnar that offers a true getaway with 20 elegantly furnished cottage style suite rooms. ‘Apollo Dimora’ at Calicut (Kozhikode), our first five-star property is set to change the landscape of The Cyber City of Calicut Dimora brand is also set to expand to Cochin (Ernakulam), Cannanore (Kannur), Dubai, Abu Dhabi, and Jeddah.
The boundaries of the world are blurring. Be it leisure, business or day to day life, it is no more limited to one’s own city, state or even country. Imagination has no boundary, so is today’s life. Gone are the times when luxury was limited to few. The world is becoming more inclusive. And we as a brand celebrate this. We believe in a world where luxury too is inclusive.‘Dimora’ in Italian translates to a ‘home’ or an ‘abode’. Across all our hotels and lifestyle retreats, our endeavour is to provide you uber luxury but in utmost comfort, almost like staying in your own palace. Our service will pamper you keeping in mind what your needs are.
Brand ‘DIMORA’ is envisioned to go all the way ahead as a global pioneer brand in the business class hospitality segment. Our brand identity stems from a deeper philosophy that we hold close to our hearts and is resonated in the experience across all our hotels.The ‘Honey Comb’ design is the living symbol of happy co-existence; within a honeycomb, many live together in rooms of their own. Within a honeycomb, the purest and sweetest food on Earth is stored, preserved and served. The branding pattern is Hexagon; the structure is the most suitable geometric form for maximum use of unit area, a factor that is of prime significance in space management. Apart from this, hexagon is also the one with the shortest circumference; depicts the philosophy of delivering efficiency. In numerology, the number 6 is considered the most harmonious and stable among the nine single digits. The most important influence of 6 is its loving and caring nature. Properly nicknamed the motherhood number, it is all about sacrificing, caring, healing and protecting.
The brand tones Honey Gold & Black are associated with class, elegance, comfort and sophistication. Developing the brand theme, honeycomb, the tone honey gold signifies prosperity, luxury, prestige and elegance while black is majestic, mysterious and powerful. The tones never fade imparting a feel of everlasting fame and reputation.
