Overview

We are hiring an energetic, passionate, and experienced hospitality professional for the position of Assistant Front Office Manager at JW Marriott Hotel Chandigarh.

Duties and Responsibilities of Assistant Front Office Manager:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.

Skills and Requirements for the position of Assistant Front Office Manager:

  • Well developed communication and customer relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

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About JW Marriott Hotel Chandigarh

Discover the warm and inviting hospitality that awaits you at JW Marriott Hotel Chandigarh, India, with its prime location, luxurious accommodation and elegant finishing touches. Set in Chandigarh's business district, guests are near Sector 17, the airport and the legendary Rock Garden. Spacious hotel rooms offer indulgent bedding, marble bathrooms with deep tubs, Wi-Fi and floor-to-ceiling windows bathing every room in natural light. Upgrade to an Executive Club-level room or Suite for exclusive amenities like hot buffet breakfasts and afternoon tea. Look out over Chandigarh from our stunning rooftop pool, work out in the JW Fitness Club or indulge in a spa treatment. Our hotel's popular restaurants include an in-house microbrewery, international buffet and 24-hour room service. Host a meeting or special event in one of our versatile conference and wedding venues, including Grand Ballroom and charming lawn venue. Take advantage of our catering and expert planning services to ensure an occasion to remember.
JW Marriott Hotel Chandigarh is a luxurious 5-star hotel located 11 mi from Chandigarh Airport. Featuring spacious air-conditioned rooms, the property also features a spa and wellness center and a rooftop pool. Free parking is available on-site.

Spacious guestrooms are fitted with an iPod dock, tea/coffee making facilities and a flat-screen TV with satellite channels. The private bathroom comes with a bathtub.

The renowned Quan Spa offers a variety of massage services. Other recreational facilities include a fitness center and children’s pool. The tour desk can assist guests with making travel arrangements.

Saffron restaurant serves a variety of Indian dishes, while Cafe@JW offer an international menu. Italian Cuisine can be enjoyed at the Oregano Restaurant and Bar.

Chandigarh JW Marriott is located 3.7 mi from the Capitol Complex and 4.7 mi from Sukhna Lake. It is 1.9 mi from the Rose Garden and 2.2 mi from the Bird Sanctuary.