Overview
The Assistant Front Office Manager at The St. Regis Mumbai will support the Front Office Manager in managing the day-to-day operations of the front office, ensuring exceptional guest service, operational efficiency, and upholding the highest standards of hospitality. This role is critical in creating a warm, welcoming environment and maintaining the luxury service The St. Regis brand is known for.
Key Responsibilities:
- Assist in overseeing all front office operations, including check-in, check-out, guest services, concierge, and reservations.
- Ensure all front office staff provide exceptional guest service in line with St. Regis luxury standards.
- Manage and motivate the front office team to ensure effective communication, smooth operations, and a positive work environment.
- Assist in handling guest inquiries, complaints, and feedback with professionalism, ensuring swift resolutions.
- Ensure all front office procedures, policies, and brand standards are followed and regularly updated.
- Work closely with other departments (Housekeeping, Sales, F&B) to ensure seamless guest experiences.
- Conduct training and development for front office staff, including new hire orientations and ongoing coaching.
- Monitor and manage front office financial performance, including revenue tracking, upselling, and budget adherence.
- Assist in staff scheduling, shift assignments, and ensuring adequate coverage during peak times.
- Maintain and enhance relationships with VIP guests, ensuring personalized service.
- Oversee front desk systems, including the Property Management System (PMS) and guest service platforms.
- Ensure compliance with safety and security protocols.
Key Qualifications:
- Bachelor’s degree in Hospitality Management or a related field.
- Minimum of 3-5 years of experience in a front office or guest service role within a luxury hotel environment.
- Proven leadership abilities with experience managing and training teams.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficient in hotel management software, such as Opera or similar systems.
- High attention to detail and commitment to providing outstanding guest service.
- Flexibility to work various shifts, including weekends, evenings, and holidays.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work at one of the most prestigious luxury hotels in India.
- Professional development and growth opportunities within Marriott International.
- Employee discounts on room rates and F&B outlets globally.
About The St. Regis Mumbai
The St. Regis Mumbai is one of India's premier luxury hotels, offering an unmatched blend of timeless elegance, modern sophistication, and exceptional service. Located in the heart of Mumbai’s upscale Lower Parel district, the hotel offers spectacular views of the city skyline and the Arabian Sea.
Known for its rich history and commitment to the signature St. Regis traditions, The St. Regis Mumbai provides an opulent setting for both business and leisure travelers. The hotel features 395 luxuriously appointed rooms and suites, each thoughtfully designed to provide the ultimate in comfort and style. Every guest enjoys the iconic St. Regis Butler Service, ensuring a personalized and flawless stay.
Guests can indulge in world-class dining at the hotel's fine restaurants, including award-winning international cuisine and regional favorites. With its lavish ballroom, elegant meeting spaces, and signature Iridium Spa, The St. Regis Mumbai is also a sought-after destination for weddings, conferences, and social events.
As part of the Marriott International family, The St. Regis Mumbai brings together modern luxury, exceptional service, and a commitment to delivering unforgettable experiences, continuing the legacy of The St. Regis brand, synonymous with sophistication and excellence since its founding in New York in 1904.
