Assistant Manager – Front Office

Overview

For the role of Assistant Manager-Front Office, We Fortune Select Exotica in Navi Mumbai is seeking a dynamic, vivacious, passionate, and experienced applicant.

Duties and Responsibilities of Assistant Manager-Front Office:

• Customer Satisfaction (Guest Feedback, Social Media Review).
• Financial Performance (Up selling, Room Revenue, Operation Auditing).
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Develops high quality relationships with guests throughout their stay.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Prepare monthly and daily revenue report and circulate to all HOD’s.
• Prepare Room revenue and occupancy forecast take action on rate strategies.
• Is involved in recruitment of new team members for front office.
• Integrates and trains employees, providing support for skills development.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that guest documentation and information is available and up-to-date.

• Minimum 2 years of working experience in a relevant role.
• Well developed communication and customer relations skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
•  Knowledge of Opera / Fidelio / Other world Class Property Management System is required.