Overview

We Sheraton Grand Bengaluru Whitefield Hotel & Convention Center is hiring energetic, talented, passionate and experienced candidate for the position of Assistant Manager – Front Office Sales.

DUTIES AND RESPONSIBILITIES OF ASSISTANT MANAGER – FRONT OFFICE SALES:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.

EXPERIENCE REQUIREMENTS

Minimum 1 years working experience as a front office executive, supervisor, assistant Manager of relevant position.

Bachelor degree in Hotel Management will be plus point.

Apply

Upload your CV/resume or any other relevant file. Max. file size: 256 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About Sheraton Grand Bengaluru Whitefield Hotel & Convention Center

Discover 5-star luxury in a premier location in Bangalore
Experience luxury and sophistication at the 5-star Sheraton Grand Bengaluru Whitefield Hotel & Convention Center located in Prestige Shantiniketan, Bangalore. Our hotel is ideally located near major corporations, IT parks and tourist spots like Bangalore Palace, temples, gardens and major malls like Forum Shantiniketan and Phoenix Mall. Discover spacious hotel rooms and suites with superior amenities, unique restaurants and bars serving delicious international and Indian fare, and a refreshing outdoor swimming pool with 24-hour Sheraton fitness center. Rejuvenate yourself at Shine spa, which offers exceptional body therapies and beauty services.The centerpiece of our hotel is the convention center located right next to the hotel's main building and the perfect place to host large corporate events, grand weddings and intimate family gatherings, complete with comprehensive AV technology, custom catering and a team of expert event planners.
Our hine Spa offers signature therapies to relax the body and revitalize the mind, presenting guests with transformative spa treatments and the finest sauna experience in Bengaluru. With a wide range of treatments, personalized programs and pac.
In 2002, the fully redesigned course was opened and had the distinction of being one of the few courses in India that pioneered the use of recycled effluent water for irrigation of trees, fairways and greens.