Overview

We are hiring an energetic, passionate, and experienced candidate for the position of Duty Manager at the Taj Mahal Hotel, New Delhi.

Duties and Responsibilities of Duty Manager

  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Uphold and enforce company policies
  • Train new hires
  • Address employee complaints or performance issues as needed
  • Check in with employees regularly to determine satisfaction
  • Schedule shifts
  • Help management create the department’s budget
  • Address customer issues and complaints
  • Schedule regular maintenance and cleaning of facilities
  • Meet regularly with upper management to stay informed on company issues
  • Oversee security of the facility

Requirements and skills

  • Minimum 1 year of experience as a Duty Manager or similar management role
  • Previous experience in the industry preferred
  • Customer service experience
  • Knowledge of cash management and bookkeeping procedures
  • Team management skills
  • Strong organizational skills
  • Experience with facilities maintenance and/or security
  • Strong problem-solving skills
  • Availability to work in shifts including weekends

About Taj Mahal Hotel, New Delhi

Taj Mahal, New Delhi, located in the heart of the city, stands as tribute to legendary hospitality and service, complementing the broad leafy boulevards of Delhi's chief architect, Sir Edwin Lutyens. Central to The Taj Mahal Hotel's prominence is its old-world grace and charm, blended effortlessly with contemporary comforts and amenities. Its close proximity to the seat of government, the city’s diplomatic corps, commercial hubs, cultural centers and iconic heritage wonders, has furthered the hotel’s reputation as the epicentre of the capital. Taj Mahal, New Delhi, our 5 star hotel in Delhi, provides luxury like none other. All around, grandeur meets elegance—antiques, priceless art, and traditional accents and colours are impeccably woven together with contemporary style and modern amenities. The 230 luxurious rooms including 36 suites, all of which offer stunning aerial views of Delhi’s historic skyline, or the one-of-a-kind Presidential Suite, are all perfected to host dignitaries and celebrities from across the globe. The hotel’s entrance is portal to centuries past, and the architectural triumphs of the city date back to the 7th century. This iconic hotel in Delhi near India Gate is one of the most preferred addresses for Heads of State, business leaders and visiting dignitaries, given its stateliness and security, its original culinary innovations and the air of quite, restrained luxury that permeates every aspect of a visitor’s stay. Located at the epicentre of New Delhi, this prime property is 2 km from Rashtrapati Bhavan, 5 km from the Railway Station and 18 km from Indira Gandhi International Airport. The hotel’s culinary repertoire offers several choices. Authenticity, excellence in service, artistry and innovation in cuisine come together to create a dining experience that makes the hotel the city’s dining destination of choice. Machan - the city’s preferred 24-hour International eatery, House of Ming - Delhi’s first Cantonese and Schezuan specialty restaurant in a five-star, Varq - Modern Indian gourmet dining destination, Emperor Lounge – an elegant place for meetings over tea or coffee and Rick’s – urban bar lounge offering a fine selection of malts, wines & martinis. The craft of our master chefs and impeccable hospitality perfectly complement the central location, amenities, our versatile banquet venues and lush lawns of this iconic hotel. This makes Taj Mahal, New Delhi the preferred venue for extraordinary events, celebrated ceremonies, glamorous gatherings and sophisticated soirees. Our legendary Golden Keys Concierge and butlers will be at your service to offer you a host of rejuvenating experiences. Renew, revitalize and restore yourself at The Spa and shop for Indian artefacts at Taj Khazana. Unwind after a long day at our health club and our state-of-the-art fitness centre that caters to individual needs. The hotel has a large outdoor pool and offers gym equipment, sauna, jacuzzi and steam baths. Come experience legendary hospitality at Taj Mahal, New Delhi.

In our continued endeavour to offer our patrons the legendary Taj hospitality and world-class experiences, the Hotel is undergoing its journey of transformation. Currently the Spa, Salon and certain residential floors are some of the key areas being renovated. This phase-wise upgradation aims at creating distinctive luxurious accommodation, larger and with the highest level of design and technology, reimagined culinary offerings and bespoke meeting spaces. The work shall commence daily from 0900 hours and conclude at 1900 hours. We request you to contact the Duty Manager for further information or assistance in this regard.
In our continued endeavour to offer our patrons an upgraded product and services, the exclusive Taj Club Lounge is undergoing a transformation. In the interim, the special facilities and inclusions for food and beverages of the Taj Club will be available at Emperor Lounge.