Overview
We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.
You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.
Roles and Responsibilities
• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
REQUIREMENTS
• High school diploma or an associate’s degree.
•Client services or management experience.
•Great interpersonal and communication skills.
•Excellent problem-solving skills. Basic accounting skills.
•The ability to remain positive and focused in a fast-paced environment.
•Good time management skills.
•Great computer skills and the ability to learn new skills quickly.
•A professional appearance.
About Fortune Park Panchwati, Kolkata
In today's extremely competitive market scenario, all hotels are struggling to continuously stay ahead of the competition. It needs no substantiation that chain hotels by virtue of the immense synergies, distribution network, central reservation systems, pan-India sales and marketing infrastructure, support and a deeper knowledge pool have a tremendous edge over stand-alone hotels. This is what Fortune Hotels provides, besides the pride of being part of India's premier hospitality chain.
Our phenomenal growth rate in the past few years is a testimony to our claims of being leaders in the category of branded first-class, full service business hotels. Contrary to the Western countries, where 85% of all mid-priced hotels are affiliated to a chain, only 15% are affiliated in India. This scenario is changing rapidly in keeping with the international trends and is fueling the growth of the Industry at a pace never seen before.