Overview
We Taj Hotel & Convention Centre, Agra is looking for dynamic, energetic, passionate and experienced candidate for he position of Front Office Associate.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements and skills
- Work experience as a Hotel Front Desk associate, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
About Taj Hotel & Convention Centre, Agra
The Taj Mahal was built by Emperor Shah Jahan for his beloved queen, Mumtaz Mahal, almost 4 centuries ago, bestowing everlasting fame on the town of Agra. Even today millions flock to seventh wonder of this world. Agra’s newest landmark, the Taj Hotel & Convention Centre, lies a short walk away from the Eastern Gate of this fabled monument. This modern 5 star hotel near Taj Mahal reimagines all that Agra can be.
Our luxury hotel in Agra has 239 plush rooms including 12 lavish suites and one presidential suite to whisk guests away into a world of repose.
A refreshing rooftop infinity pool with magical views of the Taj Mahal, an invigorating spa and a buzzing fitness centre are at hand to rejuvenate every guest.
There is also an abundance of dining options to delight the epicurean.
Daawat-e-Nawab, one of Agra’s finest Indian restaurants, serves authentic Nawaabi and Mughlai cuisine, accompanied by live Indian classical music.
The airy, spacious, all-day diner, Palato, with its lively buffets, show kitchens and globally inspired dishes, is always buzzing.
The Tea Lounge welcomes guests with a wide selection of rare teas, gourmet coffees, freshly baked breads and light bites.
The Liquid Lounge has an extensive wine list and a vast collection of Single Malts.
And Infini - The Sky Lounge, enlivens evenings with inventive cocktails and a live DJ. Guests can dance the night away here under the silvery gaze of the Taj Mahal.
The Taj Hotel & Convention Centre, Agra, our 5 star hotel in Agra, also confers pride of place to 3700 sq mt of event spaces, conference venues including one of the biggest banquet halls in Agra. These event spaces & meeting venues in Agra have been designed to truly do justice to those annual sales meets or to big fat Indian weddings.
The luxury hotel also provides the perfect vantage point to take in the many riches of Agra. Including the rugged, red sandstone glory of Agra Fort, built by Emperor Akbar. The historic Fatehpur Sikri and Sikandra, two ancient cities seemingly locked in time. The exotic birds of Keoladeo National Park. And of course the many charms of the town itself.
Come, experience Agra in a new light at our 5 star hotel near Taj Mahal.