Overview

We are hiring energetic, passionate, and experienced candidates for the position of Front Office Associate at The Umrao, New Delhi.

Duties and Responsibilities of Front Office Associate:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills for the position of Front Office Associate:

  • Work experience as a Hotel Front office associate, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

About The Umrao

The Umrao is an iconic property set amidst 15-acres of manicured lush green gardens which brings a new and fresh experience to the city-jaded and tension afflicted nerves. The Umrao is a blend of unique architecture and expressive décor with a complete display of artistry, giving a sense of royal mystique to the guests. The desire to ensure that the guest gets nothing but the best sets The Umrao apart.
The Umrao is a blend of unique architecture and expressive décor with a complete display of artistry, giving a sense of royal mystique to the guests. This iconic property set amidst 15-acres of manicured lush green gardens and is 10-minutes drive from the International Airport.