Overview

We DoubleTree by Hilton Hotel Gurgaon – New Delhi NCR is hiring passionate and experienced candidate for the position of Front Office Associate.

Registration, reservation management, and delivering information about rooms, pricing, and facilities are all responsibilities of the hotel front office associate. We’d like to meet you if you have a penchant for customer service and professional experience in the hotel business.

Finally, you will contribute to our guests having a comfortable and memorable stay.

Responsibilities of Front Office Associate:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front office associate, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

About DoubleTree by Hilton Hotel Gurgaon - New Delhi NCR

DoubleTree by Hilton Gurgaon-New Delhi NCR is a full service 5 star hotel located on the Golf Course Road in the central business district of Gurgaon and is in close proximity to key business hubs like One & Two Horizon Center, Cyber City, M.G. Road, Golf course Road Extension and Sohna Road.

The air-conditioned rooms are all equipped with a flat-screen satellite TV. A mini-bar and ironing facilities are included. Private bathrooms come with a shower or a bathtub.

The All Day Dining Restaurant – Food Store serves contemporary western cuisine while our South East Asian Specialty Restaurant – Asia Alive offers a wide array of Malay, Chinese, Thai, Indonesian and Indian Cuisines. Spiritual Gasto Bar is favorite among the regular guests and local residents and is known for its Signature Cocktails, Tapas Platters and lip-smacking pizza’s from its own wood fired oven.

The property has an exclusive two tiered executive lounge for Hilton Honor Members and Premium Category guests along with Hi – Tech board rooms for the discerning business traveler. Guests may also work-out anytime at the 24-Hour fitness center by Precor®, unwind in the steam room, take laps of the serene swimming pool or rejuvenate at the spa.

DoubleTree by Hilton Gurgaon is only a 40-minute drive from Indira Gandhi International Airport.

Couples in particular like the location – they rated it 8.4 for a two-person trip.