Overview

We Pride Plaza Hotel Aerocity, New Delhi is hiring energetic, passionate and experienced candidate for the position of Front Office Associate.

Front Office Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Responsibilities of Front Office Associate:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Minimum 2 years Work experience as a Hotel Front Office Associate, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

About Pride Plaza Hotel Aerocity, New Delhi

Experience a memorable stay at the finest luxury hotel in Delhi by Pride Group - The Pride Plaza Hotel Aerocity, New Delhi. Located in close proximity to Delhi and Gurgaon, this 5-star hotel near Delhi Airport provides the finest accommodation and state-of-the-art amenities and serves as a delightful haven for business and leisure travellers. The palatial rooms are decorated with the magnificent monumental images of India. The most striking aspect of the lovely images highlighting the beauty of the country is that they are absolutely authentic. Being a quintessential traditional hotel, the Pride Plaza offers it’s guests a host of opportunities to feel at home and relish the true Indian treat in the form of home-made jams, pickles, conventional chaats in the buffet, the relaxing welcome drink, tamarind candies, hot water bottles among many others

The intoxicating fragrance of tuberose, along with the soothing time-honoured Indian instrumental music and the humble “Namaskar” greetings of the staff welcomes the guests benevolently to the beautiful vicinity of the Pride Plaza. The stunning paintings by K Mehta, renowned as a designer to the stars and farmers, placed all over the hotel, gives a resplendent, luxurious touch to the first impression of the Plaza. Book your stay with Pride Plaza, the first traditional Indian hotel in Aerocity, New Delhi, where elegance and comfort coalesce.
The splendour of the 385 aesthetically decorated plush rooms at the Pride Plaza Hotel is unmatched in terms of decor, and comfort. The hotel offers a wide range of room categories like Deluxe, Superior, Premium and Suite to choose from. Each of our hotel rooms is fully furnished with world-class amenities and the latest technological assets like high-speed internet to serve the needs of all our guests. The Pride Plaza Hotel offers true Indian hospitality through world-class service and a congenial atmosphere that gives our guests a home-like experience.
At the Pride Plaza Hotel, Delhi, we provide all our guests with fine dining options. Whether you are looking for an energizing drink or a quick bite, our hotel in Delhi is happy to quench your thirst and relieve your hunger. Take a sip of the aromatic beverages, lavish buffet, and exotic dishes served at Cafe Pride. Relish the delectable flavours that symbolise Oriental Spice restaurant or indulge in the exotic drinks that energize the Stallion Bar, Whether you need to relax and unwind after a hard day, host a casual meeting with friends or colleagues or even get together with friends and family, visit any one of our restaurants for the perfect ambience.
Spread across 12,000 sq. ft. with attached pre-function areas, Pride Plaza Hotel is the perfect venue to host all your social and corporate events. At the Pride Plaza Hotel, we believe in providing you with just that.

Our intricately designed banquet halls are fitted with the latest audiovisual equipment for turning your event into a grand success. When you need a boardroom to clinch that business deal, or when the need for the special venue is required for your special day, the Pride Plaza Hotel New Delhi stands ready to turn your special occasion into a grandiose affair.
Reinvigorate your senses after a tiresome day and step into Sohum Spa - forget your worries while you relax and re-energize at the Sohum Spa.

Step away from the hassles of daily life and let your muscles loosen up with the exclusive treatments by our therapeutic experts.