Overview

We are hiring passionate and energetic hospitality professionals for the position of Front Office Associates at The Leela Palace Jaipur.

At The Leela Palace Jaipur, we believe in empowering our employees to play instrumental roles in our business and we commit to providing all the support needed for professional growth and development so you can always achieve your best.

Duties and Responsibilities of Front Office Associates:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills for the position of front office associates:

  • Minimum 6 months of experience as a front office associate, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

About The Leela Palace Jaipur

Situated in Jaipur, The Leela Palace Jaipur is 8 km from Seesh Mahal and offers facilities like fitness centre, swimming pool, 24-hour front desk and tour desk. Dry-cleaning, laundry and ironing services are available. The property provides on-site parking and free WiFi access in the public areas.

All air-conditioned rooms boast a 49 inch LED TV, tea and coffee making facilities and 4 fixture bathrooms. The room comes with minibar, iPod docking station and safety deposit box. 24 hour in-room dining is available.

The Leela Palace Jaipur offers a variety of experiences, from express treatments to full-service indulgences. The treatments are tailored to your unique needs, and focus on delivering four distinctive benefits — Calm, Indulge, Invigorate and Renew.

Sukh Mahal is an all-day dining restaurant serving international and local cuisine with an interactive live kitchen concept to suit every palate. Architecturally inspired from the Sheesh Mahal at Amer Fort in Jaipur, Mohan Mahal is lit up only with candles and its mirror décor lends an atmosphere of refined elegance. Jharokha is a perfect combination of a lounge and bar offering array of coffees and cocktails

Overlooking the Aravalli Hills, Hawa Mahal, the rooftop restaurant offers a distinctive ‘Under the Stars’ dining experience. It is an ideal place to enjoy the weather and scrumptious grills along with your family and friends.

Jaigarh Fort is 9 km from The Leela Palace Jaipur, while Jalmahal is 12 km from the property. Jaipur International Airport is 29 km away.