Front Office Executive

Overview

We are seeking a dynamic and customer-focused Front Office Executive to join our team. The successful candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable. As a Front Office Executive, you will be the first point of contact for guests, managing reservations, check-ins, and check-outs, and addressing any inquiries or concerns.

Key Responsibilities Of Front Office Executive:

• Guest Services: Greet guests with a warm and friendly demeanor, provide assistance with check-in and check-out processes, and ensure a smooth and efficient operation at the front desk.
• Reservations Management: Handle reservations, cancellations, and modifications efficiently. Ensure accurate recording of guest information and room assignments.
• Communication: Respond promptly to guest inquiries via phone, email, or in-person. Provide information about the hotel, available services, and local attractions.
• Problem Resolution: Address and resolve guest complaints and concerns effectively and promptly. Escalate issues to the Front Office Manager when necessary.
• Billing and Payments: Manage billing procedures, process payments, and maintain accurate records of transactions. Ensure guests are informed of all charges.
• Coordination: Liaise with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly. Coordinate room status updates.
• Standards Compliance: Adhere to Radisson Blu’s standards and policies. Ensure compliance with health and safety regulations and hotel procedures.
• Record Keeping: Maintain accurate records of guest information, reservations, and transactions. Prepare daily reports as required.
• Upselling: Promote hotel services and amenities. Identify opportunities to enhance the guest experience through upselling.

Qualifications and Skills:

• Education: Diploma or degree in hospitality management or a related field.
• Experience: Minimum 2 years of experience in a front office or customer service role, preferably in a luxury hotel or resort.
• Skills:
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and hotel management software (e.g., Opera, Fidelio).
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in a fast-paced environment.
  • Fluency in English; knowledge of additional languages is an asset.
• Personal Attributes:
  • Friendly and approachable demeanor.
  • High level of personal presentation and grooming.
  • Strong problem-solving skills.
  • Attention to detail and accuracy.
  • Team player with a positive attitude.