Overview

We are hiring an energetic, passionate, and experienced candidate for the position of front office manager at the pre-opening luxury property, The Fern Sardar Sarovar Resort.

Duties and Responsibilities of Front Office Manager:

  • Supporting, training, and supervising front office staff.
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
  • Handling customer complaints and special requests.
  • Scheduling staff shifts and managing other HR-related tasks.
  • Maintaining an orderly appearance throughout the reception area.
  • Monitoring stock and ordering office supplies, including stationery and information leaflets.
  • Preparing monthly management reports on customer feedback, bookings, and cancellations.
  • Managing the departmental budget.
  • Updating files and records.
  • Enforcing all cash-handling, checking, and credit procedures.

Front Office Manager Requirements:

  • Client services or management experience.
  • Great interpersonal and communication skills.
  • Excellent problem-solving skills.
  • Basic accounting skills.
  • The ability to remain positive and focused in a fast-paced environment.
  • Good time management skills.
  • Great computer skills and the ability to learn new skills quickly.
  • A professional appearance.

About The Fern Sardar Sarovar Resort

Our luxury resort in EKTANAGAR is spread over 11 acres, creating an expansive oasis surrounded by the rugged Satpura and Vindyachal Ranges, while staying in close proximity to the city centre and the sublime Narmada River, one of the five sacred rivers in India. The contemporary design philosophy is made to suit the needs of leisure as well as business travellers . As rugged as it is romantic, the resort blends opposites organically, in both facilities and exceptional services.
A destination unto itself, the resort in EKTANAGAR has 169 well-appointed rooms and luxurious suites taggered over individual wings of Vindyachal, Satpura and Narmada blocks. We also have a 24 Hours Café ~ The Imperial Café and lounge, a specialty pure vegetarian restaurant – Zharwani Flavour’s, Gym, A Large Pool and manicured gardens. INDULGENCE SPA housed in its own block and resplendent banquet venues, the resort is perfectly poised to delight families, adventurous travellers as well as jet-setting professionals looking to refresh and rejuvenate themselves.