Front Office Manager

Overview

We ITC Narmada, Pre-Opening luxury 5 star property is hiring dynamic, energetic, passionate and experienced candidate for the position of Front Office Manager.

You will ensure that customers and guests are welcomed and well cared for as the front office manager. You’ll be in charge of monitoring personnel schedules, front-office staff training, and basic receipt reconciliation.

To be a successful front office manager, you must have excellent people skills, a professional appearance, and be well organised. Previous customer service and office management expertise will be advantageous.

Front Office Manager Responsibilities:

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.

Front Office Manager Requirements:

• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.

Interested candidates may share their cv at: hr.itcnarmada@itchotels.in