Overview
We Radisson Blu Jammu is hiring energetic, passionate and experienced candidate for the position of Front Office Supervisor.
DUTIES AND RESPONSIBILITIES OF FRONT OFFICE SUPERVISOR:
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
EDUCATION:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
EXPERIENCE:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.
About Radisson Blu
Considered an international first-class hotel in Jammu and Kashmir, the Radisson Blu Jammu provides top-notch services and amenities in the state's commercial capital. Our location on the Jammu-Srinagar Bypass near Katra NH-1A and Jammu Airport also allows for convenient travel in and out of the area. Bahu Plaza is just 500 meters from the hotel, providing easy access to client meetings, and shopping options at Wave Mall and Big Bazar are less than one kilometer away for leisure travelers.
During your stay, rest well in sophisticated rooms and suites with free Wi-Fi, minibars, and 43-inch LED smart TVs. Between meetings, three delicious restaurants and upper upscale amenities like a full-service spa invite you to put the work away and relax. With nearly 40,000 square feet of indoor and outdoor event space, our hotel can host nearly any type of event, from interviews and conferences to kitty parties and grand weddings. We even offer a dedicated video conferencing room for those who need to include the office back home. Let us help you create a memorable meeting!
The Radisson Blu Jammu features 119 rooms for business or leisure travelers, complete with free Wi-Fi and in-room coffee and tea facilities. Each hotel room offers soothing colors, upscale furnishings, and pampering amenities like plush bedding and a 42-inch LED smart TV.
The Radisson Blu Jammu is the perfect location to host your next board meeting or special event. With more than 3,716 square meters of ballroom and conference space, accommodating up to 1,200 guests, our meeting facilities provide flexible setups and the right combinations to suit your needs. Attached to the ballroom is a well-manicured lawn that spans over 1,115 square meters and is ideal for themed dinners, wedding functions, and casual get-togethers. Audiovisual equipment and free Wi-Fi are included.