Overview

We are hiring an energetic, passionate, and experienced hospitality professional for the position of Front Office Supervisor at ITC Rajputana, a Luxury Collection Hotel, Jaipur.

Duties and Responsibilities of Front Office Supervisor:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
  • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.

Skills and Requirements:

  • A positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure.
  • Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

About ITC Rajputana, a Luxury Collection Hotel, Jaipur

Inspired by the imposing architecture of Rajasthan’s traditional havelis and located in the heart of the city, ITC Rajputana invites its guests to immerse in the romance and majesty of the royal era. The elegant red brick exterior encompasses a central atrium around which the various levels rise gracefully. Long corridors, secluded courtyards and the tinkle of fountains recall times long past. Infused with this style is the modern uncluttered look and feel – a combination that makes the hotel a truly distinguished host in Jaipur.
Located 500 m away from Jaipur's city centre, ITC Rajputana offers modern air-conditioned rooms and free private parking. Hotel has 218 rooms. It features an outdoor swimming pool, spa and 5 food and beverage options.

Rooms with marble or wooden flooring feature a minibar, coffee/tea maker and flat-screen TV. The spacious suites offer views of the surrounding area.

Guests can relax with a swim or enjoy the various treatments at the spa. A steam room, sauna and fitness centre are also available. Other guest facilities include a 24-hour front desk, a business centre and hair salon.

Peshawri serves North-Western Frontier cuisine, while Jal Mahal offers a buffet spread of Indian and International dishes. The 24-hour coffee shop, The Jaipur Pavilion has a menu of Indian, Chinese and continental dishes. There is also a lobby bar and poolside lounge.

Attractions such as Albert Museum, Jantar Mantar and the City Palace are within 6 km of ITC Rajputana. Jaigarh Fort and Amber Fort are 16 km away. It is 15 km to Jaipur Airport and 500 m the Jaipur Junction Railway Station.