Overview

We are hiring an energetic, passionate, and experienced candidate for the position of Front Office Supervisor at Hotel Royal Orchard Manali.

Duties and Responsibilities of Front Office Supervisor:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Skills and Requirements

  • A positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure.
  • Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

About Hotel Royal Orchard Manali

Royal Orchard Manali is a beautifully designed modern deluxe Hotel that offers impeccable hospitality service. It is located amidst apple orchards and offers panoramic view and pristine environment that rejuvenates you from the core and gives happy and stress free vibes. The Hotel is equipped with all modern amenities that will make your stay a comfortable and memorable one, which includes: Spacious Bathroom with 24hrs. hot and cold water, Dining and Restaurant, Spacious room with balcony and LED Tv in Rooms with multi-channels & small Parking area.
Royal Orchard Manali is located at Kanayl - Gadherni road which is approx 2kms from volvo bus stand. Hotel has got 16 rooms categorized in Standard, Deluxe, Super Deluxe and Duplex family suite room category. Guest can experience a wonderfull hospitlaity and pristine view and enjoy thier vacations with whole family. It gives them privacy and independence as per their convenience. There is a whole lot fun awaiting for you with valley facing balconies for nature lovers. All rooms offers panoramic snow capped mountain view from the rooms.