Overview
We Binori A Boutique Hotel Ahmedabad is hiring energetic, passionate and experienced candidate for the position of Front Office Supervisor.
Job Responsibilities of Front Office Supervisor:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front office team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
10. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
11. Cross Check all billing instructions are correctly updated
12. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
13. Performs other duties as assigned, requested or deemed necessary by management.
14. Assist all departments in servicing the guests during high volume periods.
Required Experience:
Minimum 2 to 3 years work experience as Front Office Supervisor / Front Office Associate / Front office cashier in a hotel.
About Binori A Boutique Hotel
A timeless experience awaits the travelers at the Binori, an authentic boutique hotel set on the rim of one of the posh areas of Ahmedabad city. Conveniently located away from the hustle bustle of the city in Thaltej, Binori is a pleasant drive to all of the city’s main attractions.
Business and leisure travelers arrive to an oasis of peace and tranquillity created in this beautifully designed boutique hotel that combines modern style and luxury with a sense of substance and style with distinguished grandeur.
Our serene retreat offers grace and elegance with each room set within the property’s seven distinctive levels is individually unique, featuring authentic furnishings and handpicked furniture depicting the Gujarati culture. From festivals and prominent personalities to culture, food and people, Binori is tastefully designed with eclectic artwork from the local artisans.
Mr. Kailash Sharma & Rajesh Sharma founder of the Binori group, started their group with steel & construction business, in 1975 . With in a span of — years Binori group, continuously acquired growth expansion and diversification.
In 2014, The company started very innovative and luxurious hotel project, & soon dream comes true… with launching of Royal and luxurious a boutique hotel.
Experience Gujarat’s Culture & Tradition In A Modern Way!
Enjoy astay with style, substance and soul when you enter Binori, the iconic 4 star luxury hotel in the heart of India’s first UNESCO World Heritage City, Ahmedabad. The interiors of the hotel are contemporary interpretation of the diversified culture bursting with fascinating tales and unique experiences of the state. All the seven floors of the hotel are immaculately designed with authentic furnishings and handpicked furniture depicting the Gujarati culture. From festivals and prominent personalities to culture, food and people, Binori is tastefully designed with eclectic artwork from the local artisans.