Overview

We Trident Hotel Cochin is hiring, dynamic, energetic, passionate and experienced candidate for the position of Front Office Supervisor.

Job Responsibilities of Front Office Supervisor:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front office team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated 

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log book and hotel log book is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Duty Manager  / Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Other Requirements:

  • A positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team.
  • Ability to remain calm whilst under pressure.
  • Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

About Trident Hotel Cochin

The 'Queen of the Arabian Sea', Cochin or Kochi is the largest city in Kerala. It is the best starting point to explore this exceptional state, which according to the National Geographic Travel magazine, is one of the 50 must-see destinations of a lifetime. Gifted with unmatched tropical greenery and beautiful lagoons, Kerala is a five star experience that will leave you enchanted.

Being an important port city since the 14th century, Cochin has always been a centre of commerce and trade. It is a city that has always kept one foot in the past, celebrating its rich heritage of Dutch, Portuguese, British and traditional Carnatic influences. Through the years, Cochin has retained its quintessential warmth and originality, both of which permeate the walls of Trident, Cochin; making it one of the best hotels in the city.

Blending 5 star facilities with classic charm and chic interiors, our hotel: Trident, Cochin offers 77 rooms and 8 suites, set amidst a picturesque central courtyard and landscaped gardens. Furnished in soft, muted tones and interspersed with local artefacts, the hotel rooms are well-appointed with luxury, contemporary comforts for discerning guests. With views of the lush gardens from the large picture windows, the rooms bring the natural beauty of the outdoors within. Guests can also enjoy access to high speed internet for up to 4 devices with our compliments.

Located on Willingdon Island, Trident, Cochin is conveniently situated 12 kilometres from the railway station. It is also nearby many of the famous sights of Cochin, including the Chinese fishing nets, the Jewish Synagogue, St. Francis Church, the Dutch Palace, Thripunithara Palace and many more. Our concierge can help arrange comprehensive tours or suggest the best places for you to shop for souvenirs.

Trident, Cochin also offers a range of wellness and luxury recreation facilities. The Trident Spa, with its choice of rejuvenating therapies and specialist Ayurvedic centre, is a great place to unwind while staying at the hotel. A few laps in our swimming pool will help you work up an appetite, before you step into one of our restaurants to dine on the best local fare or international cuisine. Our bar is a wonderful setting to relax with a nightcap at the end of a busy day sightseeing.

Whether you are looking for leisure hotels in Cochin, booking a holiday with your family or your friends, or even a business hotel in Cochin, Trident, Cochin deals and offers are curated to give you the best value, meet your every need and create memories that will last a lifetime.