Overview

We Golden Tulip Essential managed by Sarovar Hotel is hiring dynamic, energetic, passionate and experienced candidate for the position of General Manager.

The General Manager is in charge of all aspects of the hotel’s operations, from day-to-day staff management to guests. He or she should be a brand ambassador for your hotel. To support our service culture, maximised operations, and guest satisfaction, we provide leadership and strategic planning to all departments. Collaborate closely with hotel owners and other stakeholders.

responsible for overseeing the hotel’s management team (HODs) and overall hotel goals in order to provide an exceptional guest experience. A general manager would also be responsible for balancing profitability and guest satisfaction.

Duties and responsibilities of General Manager:

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating BudgetMarketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • Act as a final decision maker in hiring a key staffs.
  • Coordination with HOD’s for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

About Golden Tulip Essential

Golden Tulip Essential West Delhi located in the heart of west delhi, a step away from Deen Dayal Hospital and Clock Towers in Hari Nagar, Five Minutes drive from the Ring - Road highway, a home away from home. "Golden Tulip Essential West Delhi" is a 4 star business hotel offering understated elegance and unparalleled service in an intimate and friendly atmosphere. With its elegantly furnished accommodations offering quality amenities. Accommodation & Facilities "Golden Tulip Essential West Delhi"offers 69 elegantly decorated rooms with attach bath in an intimate Six-floor setting, Air conditioned rooms and Comfort amenities. Other amenities include 24-hour DTH cable television, chairs and table, phone, wireless Internet access, and Limited room service. Running Hot and Cold Water, Tea/Coffee Maker in Room, 100% Power Back-up, LCD TV with Multi Channel Programs, I-POD docket with FM alarm charging station .Doctor on Call, Elevator, Mini Bar, Wireless internet access in each room