Overview

We are hiring an energetic, passionate and experienced candidate for the position of Guest Relation Executive at Crowne Plaza Pune City Centre, an IHG Hotel.

Duties and Responsibilities of Guest Relation Executive:

  • Review arrival lists to welcome guests
  • Attend to special guests and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements and skills

  • Minimum 1 year of experience as a Guest Relations Executive
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills

About Crowne Plaza Pune City Centre, an IHG Hotel

Crowne Plaza Pune is the perfect choice for both business and leisure travelers. Our iconic hotel is ideally located in the heart of the city, surrounded by Pune’s best tourist spots, restaurants, shopping and nightlife. Crowne Plaza City Centre boasts of being more than just a five-star hotel. Our newly renovated hotel offers spacious guest rooms with a sleek décor and a breathtaking panoramic view of the city. Offering an outdoor swimming pool, a fitness centre and 3 dining options, Crowne Plaza Pune City Centre is situated on Bund Garden Road near Koregaon Park, 6 km from Lohegaon Airport and 37 meters from Jehangir Hospital. Poonawalla Business Bay is just 3 km away.

For meetings and events, your group will have everything it needs to succeed. Within a close proximity to many Pune corporations and with 7298 sq. ft. of meeting space across 9 meeting rooms, Crowne Plaza has the ability to host functions for up to 350 guests, including small to mid-sized meetings of any kind. Plus, an onsite certified meetings director who will help you every step of the way.

To rejuvenate, try a few laps in our outdoor swimming pool or workout in our modern Fitness Center.
Offering an outdoor swimming pool, a fitness centre and 3 dining options, Crowne Plaza Pune City Centre is situated near Koregaon Park 7 km from Lohegaon Airport and 37 m from Jahangir Hospital. Poonawalla Business bay is 3 km away.

The modern and refreshing rooms at this Crowne Plaza City Centre hotel have a flat-screen TV, iPod dock and rain shower. The spacious and trendy rooms at Crowne Plaza Pune City Centre feature a glass-walled bath area with premium toiletries and ergonomic workspace. They come with a tea/coffee maker, hairdryer, iron and iron table and over-sized windows.

Ruby Hall Clinic is 20 m away. The hotel is less than 1 km from MSRTC Bus Depot Pune Station and Pune Railway Station. Babasaheb Ambedkar Museum and Aga Khan Palace are both 4 km away.

Mosaic is a multi-cuisine restaurant. For a romantic dinner out or a business meeting over dinner, one can head to the rooftop Evviva Sky Lounge that boasts of a panoramic view of the city. The hotel also offers 24 hours room service, daily newspapers and laundry service. On-site parking is free.