Overview

We Evoke Lifestyle, Candolim, North Goa is hiring talent, passionate and experienced hospitality professional for the position of Guest Relation Executive (GRE).

Responsibilities

  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are properly greeted upon their arrival
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  • Coordinate luggage collection and storage
  • Oversee check-in and check-out procedures, including reservations and financial transactions
  • Promptly address guests’ requests, like in-room dining
  • Actively listen to and resolve complaints
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
  • Inform clients of our hotel services, including breakfast and dining options
  • Promote all hotel amenities, conveniences and programs offered
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
  • Appraise team’s performance and produce regular reports
  • Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
  • Examine daily duties, assign tasks and check on progress
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Establish friendly relationships with regular hotel clients

Requirements and skills

  • Minimum 2 years of work experience as a Guest Relations Executive or similar role.
  • Understanding of all hotel management best practices and relevant laws
  • Hands-on experience with Hotel Management software (PMS)
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Leadership skills along with the ability to motivate a team into high performance
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

About Evoke Lifestyle, Candolim, North Goa

Finding an ideal luxury hotel in Candolim does not have to be difficult. Welcome to EVOKE Lifestyle Candolim, a nice option for travellers like you.

Guest rooms offer air conditioning, a minibar, and a refrigerator, and EVOKE Lifestyle Candolim makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, a concierge, and room service. In addition, guests can enjoy a pool and breakfast during their visit. As an added convenience, there is free parking available to guests.

The Cabo Palace (0.3 mi), located nearby, makes EVOKE Lifestyle Candolim a great place to stay for those interested in visiting this popular Candolim landmark.

While you’re here, be sure to check out Green Woods Bar & Grill, one of the steakhouses that can be found in Candolim, which is a short distance from EVOKE Lifestyle Candolim.

EVOKE Lifestyle Candolim puts the best of Candolim at your fingertips, making your stay both relaxing and enjoyable.