Overview

We are hiring energetic, passionate and experienced candidate for the position of Guest Service Associate at The Lalit Jaipur.

Duties and Responsibilities of Guest Service Associate:

  • Welcome guests upon arrival and assist with check-in and check-out procedures
  • Provide information and assistance to guests regarding hotel facilities, services, and amenities
  • Respond promptly to guest inquiries, concerns, and complaints, and resolve any issues to guest satisfaction
  • Handle guest requests for room service, housekeeping, and other amenities and services
  • Process guest payments and maintain accurate records of guest accounts
  • Maintain a neat and tidy front desk area and ensure that all supplies and materials are stocked and readily available
  • Collaborate with other hotel staff to ensure a smooth and seamless guest experience
  • Handle emergency situations calmly and professionally
  • Perform other duties as assigned by hotel management

Skills:

  • Excellent communication and interpersonal skills
  • Strong customer service skills and a desire to exceed guest expectations
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficiency in basic computer skills and experience with hotel management software
  • Attention to detail and accuracy in record-keeping and financial transactions
  • Flexibility and willingness to work a variety of shifts, including weekends and holidays
  • Ability to remain calm and professional in high-stress situations

Requirements:

  • High school diploma or equivalent; some college coursework or hospitality training preferred
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Familiarity with hotel operations and procedures
  • Fluency in English; additional languages a plus

About The Lalit Jaipur

The Lalit Jaipur is a luxury hotel located in the heart of Jaipur, the capital city of Rajasthan, India. The hotel is situated near the city's major tourist attractions, including the Hawa Mahal, City Palace, and the Jantar Mantar.

The Lalit Jaipur boasts 231 guest rooms, including 14 suites, each designed with a modern, luxurious touch. The rooms are well-appointed with all the necessary amenities such as LCD TVs, electronic safes, minibars, and high-speed internet access. The suites offer even more space and luxury, with separate living rooms and bedrooms, and some even featuring private plunge pools.

The hotel offers several dining options for its guests, including Baluchi, the signature Indian restaurant, serving authentic Indian cuisine; 24/7, the all-day dining restaurant that serves a wide range of international and Indian delicacies; and The Circle, a bar with a wide selection of wines, spirits, and cocktails.

The Lalit Jaipur also features a luxurious spa, Rejuve, offering a range of treatments and therapies to rejuvenate the mind, body, and soul. The hotel has a well-equipped fitness center, a swimming pool, and a Jacuzzi for guests to relax and unwind.

The Lalit Jaipur also offers state-of-the-art banquet and conference facilities, with a total of 27,000 square feet of indoor and outdoor space, making it an ideal venue for weddings, corporate events, and other social gatherings.

Overall, the Lalit Jaipur offers a luxurious and comfortable stay for guests visiting Jaipur. With its modern amenities, world-class dining, and exceptional service, the hotel provides a memorable experience for travelers seeking the best of luxury and hospitality.