Overview

We The Den Bengaluru is hiring passionate and experienced candidate for the position of Reservations Associate.

To be successful as a Reservation associate you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Reservation Associate Responsibilities:

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.

Requirements:

  • Experience working in sales or public relations, preferably in the hospitality or travel industries.
  • Customer-service experience.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Proficient in microsoft office suite.
  • Data entry experience.
  • Flexible working hours.

About The Den Bengaluru

Located in the prime business district of Whitefield and offering world class facilities, The Den, Bengaluru combines luxurious accommodation with elegant ambiance to provide every traveller the feeling of total relaxation. Be it for business or pleasure, The Den provides you an exciting environment to eat, work, sleep and play under one roof.
Adorned with urban elegance, The Den - synonymous to its name - is the perfect meeting point for industry stalwarts. Our premium property stands out for its suave pad of comfort in the central business district of Whitefield in Bengaluru. We offer luxury with a contemporary twist that resonates equally among the modern globetrotter as well as the traditional traveller. Breaking the traditional rules of sophistication, our philosophy redefines it by blending in elements of grandeur with easy comfort.