Overview

We are hiring talented, energetic, passionate and experienced hospitality professional for the position of Restaurant Manager at Taj Mahal Tower, Mumbai.

Duties and Responsibilities of Restaurant Manager:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

  • Minimum 3 years of working experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills

About Taj Mahal Tower, Mumbai

Rustam Patell, the architect and designer of The Taj Mahal Tower, worked within the L-shaped structure which was conceived of by the American architect Melton Bekker; to create this landmark edifice. Bekker incorporated Indian design elements such as Tanjore pillars from the South and arched balconies from Rajasthan into the distinctive tower which is crowned with a jagged diadem. This luxury hotel opened its doors to guests in 1973 and instantly became an inalienable part of the Mumbai cityscape. Five decades since, our hotel in Colaba continues to dazzle patrons with luxurious suites, iconic restaurants and sublime views of the city’s famed seafront. As a guest at the Taj Mahal Tower, you’re privy to world-class sophistication and impeccable service underscored by Mumbai’s warmth and vigour. Our location in the heritage district of Colaba keeps you at the city’s nerve centre of art, culture and glamour. Should you choose to venture further, our concierge desk curates signature experiences that let you unravel the megalopolis’s multifaceted layers. Whether relaxing in your well-appointed suite, luxuriating at the spa or exploring Mumbai’s many alternative lives by the docks, the Taj hospitality assures you have a splendid time.
Built in 1973, the iconic The Taj Mahal Tower Mumbai stands majestically across from the Gateway of India, overlooking the Arabian Sea. The Tower stands in harmonious contrast to The Taj Mahal Palace with its arched balconies and newly refurbished rooms. Sprawling over 2.6 acres, this luxurious hotel features 10 restaurants and a variety of traditional Indian therapies at Jiva Spa.

Guests are spoiled for choice in dining options – the famous Wasabi by Morimoto offers innovative Japanese cuisine, and other gourmet highlights include the Golden Dragon Chinese Restaurant and the poolside Aquarius Lounge.

Stylishly designed, the rooms offer amazing sea, city or pool views. Each room includes a 32-inch flat-screen TV, a well-stocked mini-bar, free WiFi and a luxurious bathroom.

You can pamper yourself with an indulgent treatment at the Taj Salon, take a dip in the landscaped pool or treat yourself to some luxury shopping at Dior, Louis Vuitton or Stephano Ricci. Yacht service is available at an additional charge.

The Taj Mahal Tower is in the popular Colaba area and is just a 10-minute walk from the National Gallery of Modern Art. Mumbai International Airport is 16 mi away.