Overview
We are hiring an energetic, passionate, and experienced candidate for the position of Team Leader-Front Office at Park Inn by Radisson Bilaspur.
Duties and Responsibilities of Team Leader – Front Office:
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests’ complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the Front Office manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Front Desk Manager Requirements:
- A minimum of 2 years of experience as a front office Team Leader, Supervisor or similar.
- Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
- Good understanding of procedures and practices in the hospitality industry.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
About Park Inn by Radisson Bilaspur
Located off National Highway 8 in the Gurugram district and near the bustling manufacturing city of Bhiwadi, the Park Inn by Radisson Bilaspur provides a modern retreat for business travelers or for families on vacation to India’s famous Golden Triangle. New Delhi’s best-known attractions are about an hour from the hotel, and you’ll also enjoy easy commutes to Manesar, Dharuhera, Bawal, and Neemrana. Flying into the area? Indira Gandhi International Airport (DEL) is just over an hour away, and we offer a convenient shuttle service for a nominal fee.
After a busy day of meetings or sightseeing, lounge by the rooftop pool or squeeze in a workout at the well-equipped fitness center. Free Wi-Fi throughout the property helps you stay connected, and our on-site spa invites total relaxation. Need a meal? RBG Bar & Grill, our on-site restaurant, offers mouthwatering meals for breakfast, lunch, and dinner.
The Park Inn by Radisson Bilaspur features 96 stylishly appointed rooms and suites for business or leisure travelers. Free Wi-Fi and handy workstations make it easy to stay productive during your stay. Plush bedding ensures a relaxing and peaceful night’s sleep, while amenities like soothing rain showers and coffee facilities help you get a great start each morning.
Planning an impressive business conference or wedding reception? Conveniently located near both Gurugram and Bhiwadi, our impressive event facilities include two boardrooms, a meeting room, and a large conference room that accommodates up to 100 attendees. Our outdoor pre-function area overlooks a scenic garden, adding distinction to any event. Enjoy smart meeting amenities for your business event, such as audiovisual equipment, free Wi-Fi, and the help of our dedicated staff.
Elegantly decorated, the air-conditioned rooms here will provide you with a satellite TV. There is also an electric kettle and safety deposit box. Featuring a shower, private bathrooms also come with a hairdryer.
At Park Inn By Radisson Gurgaon Bilaspur you will find a 24-hour front desk, a picturesque garden and concierge desk. Other facilities offered include meeting facilities, a tour desk and luggage storage. Laundry and dry cleaning services are provided.
The property is 25 km from Sultanpur Bird Sanctuary, 30 km from India's first live entertainment, theatre and leisure destination, Kingdom of Dreams and 48 km from the ancient Qutub Minar. The Gurgaon Railway Station and Gurgaon Bus Station are 35 km. The Indira Gandhi International Airport is 45 km.
