Overview
We are hiring energetic, passionate and experienced candidate for the position of Front Office Supervisor at Suryavilas Luxury Resort & Spa, Himanchal.
Duties and Responsibilities of Front Office Supervisor:
1.Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log book and hotel log book is always updated and actioned upon.
18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volume periods.
Skills and Requirements:
- A positive attitude and excellent communication skills.
- Experience of motivating and leading a winning team.
- Ability to remain calm whilst under pressure.
- Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
About Suryavilas Luxury Resort & Spa
Perched amid hills and lush green valleys, Suryavilas Luxury Resort and Spa in Solan oozes sheer comfort, luxury, and sublime tranquillity. Experience a serene stay at one of the best resorts in Solan as the pleasant winds whisper through the pine trees, creating a paradise-like sojourn. It is beautifully spread across 15 acres of a manicured and landscaped estate, surrounded by nothing but pristine nature.
Solan is a quaint and quiet hill station, which is perfect for couples and leisure travellers who wish to escape chaotic everyday life. Pause, and take a breather at our spa resort in Solan for a refreshing and revitalising stay. Rejuvenate your soul as you breathe in the calming air of this dainty town. Discover the myriad of surprises that Solan has to offer!
Suryavilas is a soulful invitation into the meditative quietness of the majestic Himalayas where the sound of your breath echoes back into your soul, to Calm, Care and Cure. In complete harmony with nature, Suryavilas, our resort in Solan, is quietly spread across 15 acres on the panoramic Himalayan slopes of Solan, immersed in all the grandeur and grace of the surrounding mountains seamlessly woven into the bespoke luxury hospitality of a soulfully caring team, serving you on your stay at one of our wide choices of 36 exquisite rooms and 18 luxury glamping cottages.
Enjoy a perfect family getaway or a corporate retreat in Solan while we curate a personalized wellness itinerary with a beautifully integrated blend of 5000 years old authentic Ayurveda treatments, contemporary functional medicines and Mindfulness & Meditation, or make your celebrations very special with a beautiful candlelight dinner by the pool or the restaurant terrace at a height of 3200 Ft. – whatever you choose, it promises to be special.
