Overview

We are hiring an energetic, passionate, and experienced candidate for the position of Assistant Front Office Manager at Golden Tulip Essential.

Duties and Responsibilities of Assistant Front Office Manager:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front office employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise REVPAR
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.

Other Skills and Requirements:

  • Well developed communication and customer relations skills.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

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About Golden Tulip Essential

Delhi is the largest metropolitan area in India. The city is home to millions of people from around the world. These people bring the history, traditions and heritage of their native lands with them, making Delhi a spectacular melting pot of cultures. Visitors to the national capital are often left awe-struck at the sheer variety of influences that have come together to create the Delhi we know and love. The Delhi sultanate, Mughals and the British, among others, made Delhi the capital of their empires and left indelible marks on the city. The architecture, history and cuisine of Delhi ensure it is a destination that no seasoned traveller can afford to miss.

Golden Tulip New Delhi, Hari Nagar is located in the heart of West Delhi. With spacious rooms and modern amenities, we ensure that your stay in New Delhi is memorable for all the right reasons. Our hotel in West Delhi also has two dining options offering culinary delights from around the world and seven banquet halls that are perfect for all your celebrations and events. Golden Tulip New Delhi, Hari Nagar is also located near a number of major attractions, making our hotel in New Delhi the ideal place to enjoy an unforgettable getaway.
Golden Tulip Hari Nagar located in the heart of west delhi, a step away from Deen Dayal Hospital and Clock Towers in Hari Nagar, Five Minutes drive from the Ring - Road highway, a home away from home. "Golden Tulip Hari Nagar" is a business hotel offering understated elegance and unparalleled service in an intimate and friendly atmosphere. With its elegantly furnished accommodations offering quality amenities.Accommodation & Facilities "Golden Tulip Hari Nagar"offers 69 elegantly decorated rooms with attach bath in an intimate Six-floor setting, Air conditioned rooms and Comfort amenities. Other amenities include 24-hour DTH cable television, chairs and table, phone, wireless Internet access, and Limited room service. Running Hot and Cold Water, Tea/Coffee Maker in Room, 100% Power Back-up, LCD TV with Multi Channel Programs, I-POD docket with FM alarm charging station .Doctor on Call, Elevator, Mini Bar, Wireless internet access in each room .