Overview

We are hiring an energetic, passionate, and experienced hospitality professional for the position of Frott Office Associates at Alila Fort Bishangarh.

Duties and Responsibilities of Front Office Associates:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills for the Position of Front Office Associates

  • Work experience as a Hotel Front office associates, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

About Alila Fort Bishangarh

Alila Fort Bishangarh is a Hyatt hotel located in Bishangarh Village in the Jaipur District, barely 6 km off the Delhi-Jaipur National Highway. The fort is easily accessible from both Delhi and Jaipur. Its extraordinary combination of rugged, untouched parts of the original fort and carefully reconstructed royal residential areas recreates the truly authentic flavour of Shahpura royalty. Alila Fort Bishangarh, Jaipur is also a participating hotel in the World of Hyatt loyalty program.
Curated for the spirited traveller, Alila Experiences are a series of customized activities that are designed to provide you with a multifaceted outlook on the traditions, culture, heritage and milieu of Rajasthan. Indulge in an assorted range of activities native only to Bishangarh - the one place, between morning safaris, midday helicopter adventures, and sunset horseback riding, there's something for just about everyone.
Perched magnificently upon a granite hill and offering a 360-degree view of Rajasthani landscape, Alila Fort Bishangarh offers complimentary WiFI, a sun terrace with a swimming pool, fitness centre and garden. It is situated in Manoharpur and other facilities offered are a shared lounge and a bar.

The architectural designs are examples of Rajput and Mughal influences. All units in the resort are fitted with a flat-screen TV. Rooms are complete with a private bathroom equipped with a bath and free toiletries, while selected rooms include a balcony. The units have a wardrobe.

Guests at Alila Fort Bishangarh can enjoy a continental breakfast.

The accommodation offers a children's playground. The area is popular for cycling, and bike hire and car hire are available at Alila Fort Bishangarh.

Speaking English and Hindi, staff will be happy to provide guests with practical advice on the area at the 24-hour front desk. The property also houses a library and spa centre. Amarsar is the all-day dining venue that serves a unique Thala breakfast, a la carte breakfast, international lunch and dinner menus featuring age-old traditional recipes inspired by the Silk Route, as well as the Alila To Eat, in-room dining menu.

Alila Fort Bishangarh is easily accessible from both Delhi and Jaipur. The nearest airport is Jaipur Airport, 69 km from Alila Fort Bishangarh. The property is about 197 km away from Indira Gandhi International Airport.