Overview

We Royal Orchid Golden Suites Pune, Maharashtra is hiring energetic, passionate and experienced candidate for the position of Assistant Front Office Manager.

Duties and Responsibilities of Front Office Manager:

  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Financial Performance (Up selling, Room Revenue, Operation Auditing).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day to day front office operations.
  • Ensure that personalized service is offered to each and every guest.
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Supervises the management of debtors, group and individual guest invoicing and cash operations.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocationsamenities and special requests.
  • Prepare monthly and daily revenue report and circulate to all HOD’s.
  • Prepare Room revenue and occupancy forecast take action on rate strategies.
  • Is involved in recruitment of new team members for front office.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that guest documentation and information is available and up-to-date.

Experience: Should have Minimum 2 years of Working experience in Relevant position.

Education Requirement:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

About Royal Orchid Golden Suites

Located near major tech parks and tourist hubs, Royal Orchid Golden Suites, Pune is the preferred choice for luxury business and leisure travellers. The hotel comprises 71 rooms divided into two categories: Executive Suites and Deluxe Suites. Each room has amenities such as high-speed internet, tea/coffee maker and laundry services to make the traveller’s accommodation in Pune comfortable.
Royal Orchid Golden Suites, Pune is home to two restaurants. Kasba-The Café, a multi-cuisine restaurant offers an elaborate buffet that serves numerous flavoursome Indian, Chinese and continental dishes. Situated in the hotel’s lobby, Atrium Ba serves some of the finest and innovative cocktails and mocktails in the region.
The hotel boasts about 3 large banquet hall which is best suited for weddings, large gatherings or corporate events and 2 moderately sized banquet halls for small receptions and events and a well-equipped board room for quick meetings. Furnished with business-friendly amenities, the hotel's two boardrooms of the hotel are perfect for small business meetings, events and team get-togethers
The hotel offers two board rooms big enough to seat 12 and 70 people respectively. The Board rooms are equipped with all modern facilities such as LCD screens with video conferencing, Wi-Fi, e.t.c.