Overview

We Essentia Luxury Hotel Indore is hiring passionate, energetic and experienced candidate for the position of Duty Manager – Front Office.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
  • Assists in sending guest messages or faxes.
  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
  • Assists in handling room lock problems.
  • Prepares and checks for VIP’s arrival and escorts guests to rooms.
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Operates the front office computer system in order to assist front office attendants.
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls.
  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
  • Assists reception, business centre, cashier, concierge and bell captain during they are busy.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
  • Authorises charges to be made for late departures and/or compliments on them.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with credit manager.
  • To responsible for front office operation during the absence of Front Office Manager (HO).
  • To discuss all matters that needed to follow up with the next shift Reception Manager.
  • Approves the working schedule for the front office attendants and submits them to front office manager (HO).
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
  • Assigns and Approves Duty roster for all Front desk staffs.

Education: 

Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Experience: 

Minimum of three years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software’s, Telephone Switch board.

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About Essentia Luxury Hotel Indore

Indore, where we’re located, is the largest metropolitan city of Madhya Pradesh and also a luxury haven for business and leisure travelers to India. Surrender yourself to ultimate rejuvenation in our hospitable settings with refined design elements, contemporary essentials and signature amenities. For breakfast, lunch, and dinner, our stylish restaurant BLUE SALT & COFFEE will delight your palate with distinctive Indian fare and flavorful international cuisine.

Indore’s tourism attractions appeal to a wide range of visitors, including those interested in history, art, and religion. The city is filled with age-old forts, magnificent palaces, and intricately carved temples. Rajwada, Kishan Pura Chatri, Kanch Mandir, Lal Bag Palace, Central Museum, Gandhi Hall, Nehru Park, Bijasan Mata, Gajrana Ganesh Temple and Bada Ganpati are just a few of the tourist attractions in Indore that will captivate you with their architectural grandeur and cultural enigma. In an elegant event space enhanced by specialist planners and personalised menus, host impeccable meetings, weddings, and social affairs.
Essentia Indore presents an enticing, modern place for business travellers in Indore to enjoy themselves, conveniently close to the city centre as well as the vibrant business districts of Indore.

Essentia Indore hotel offers more than a typical lodging experience, with four dining establishments and resplendent meeting venues suitable for any occasion.

The excitement is palpable; take full advantage of our amenities while preparing to see the best of Indore.
Essentia Indore offers 108 rooms and suites decorated with comfort and elegance in mind. Each room represents an ideal choice for discerning business and leisure travelers. Premium quality beds and amenities like 24 hours In-room dining, free wireless internet, iron and iron boards and 43” televisions make both short term and long term stay hassle-free. Individual air conditioning control keeps you cozy and comfortable, while you make coffee or tea in your room whenever you want. Non-smoking rooms and suites, baby crib or an extra bed are available upon request.