Overview

We ITC Rajputana, a Luxury Collection Hotel, Jaipur is hiring energetic, passionate and experienced candidate for the position of Front Office Supervisor.

The Front Office Supervisor will act as a role model, sharing expertise and knowledge while
continually inspiring the front desk associates. Is responsible for ensuring hotel charges are
processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all
necessary supporting bills and vouchers are attached for direct settlements. Monitors Night
Audit function to ensure hotel ledgers are balanced. In addition the front desk supervisor will
ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus
in this role. Oversees and supervises the reservation staff.

Duties and Responsibilities of Front Office Supervisor:

  •  Ensures Outstanding customer care at all times.
  •  Maintains a friendly, professional, cheerful and courteous demeanor at all times.
  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently
    resolves guest problems and complaints in an efficient manner while demonstrating a sense of
    urgency.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and
    guest concerns in a timely fashion.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervises daily shift process ensuring all team members adhere to standard operating
    procedures and are friendly and attentive to guest needs and service.
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems
    and coaches and counsels the front desk team members to ensure a quality operation.
  • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a
    high level of customer satisfaction and quality service.
  • Adheres to company credit limit policies.
  • Allocates rooms to expected arrivals after checking the guests preferences and special
    requests.
  • Builds strong relationships and coordinates with all other department’s especially
    housekeeping, reservations etc.
  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient
    and professional manner.
  • Cross checks all billing instructions are correctly updated
  • Handles bus group arrivals and corporate market segment groups and pre-registers each
    guest and ensures payment is made in full for the group or that billing is correct.
  • Controls cash transactions at the front desk and maintains complete responsibility for
    personal bank as specified by casino/hotel policies and procedures.
  • Participates in setting yield management strategies, marketing programs and rates
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensures Front desk log book and hotel log book is always updated and acted upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious
    activity to security, manager, or MOD.
  • Participates in hotel committees and task force assignments.
  • Assists all departments in servicing the guests especially during high volume periods.
  • Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager.
  • Produces hotel front desk schedules
  • Participates in the budget and forecast reporting
  • Ensures time and attendance policies and payroll are accurately reflected.
  • Attends meetings as required.
  • Ensures front desk supplies are stocked and computer equipment functioning properly.
  • Oversees the business center and ensures the area is clean and guest ready at all times.

Prerequisites for Front Office Supervisor:

EXPERIENCE/EDUCATION: Work experience as Front Desk Representative or Front Desk
Cashier is requested as well as previous supervisory experience in a similar position. Bachelor’s
degree preferred. High School Diploma required. Computer knowledge and experience in
Microsoft office applications such as excel and word is also required.
Ethical Behavior: Must adhere to Shoshone Rose Casino’s Code of Ethics.

About ITC Rajputana, a Luxury Collection Hotel, Jaipur

Inspired by the imposing architecture of Rajasthan’s traditional havelis and located in the heart of the city, ITC Rajputana invites its guests to immerse in the romance and majesty of the royal era. The elegant red brick exterior encompasses a central atrium around which the various levels rise gracefully. Long corridors, secluded courtyards and the tinkle of fountains recall times long past. Infused with this style is the modern uncluttered look and feel – a combination that makes the hotel a truly distinguished host in Jaipur.
Located 500 m away from Jaipur's city center, ITC Rajputana offers modern air-conditioned rooms and free private parking. Hotel has 218 rooms. It features an outdoor swimming pool, spa and 5 food and beverage options.

Rooms with marble or wooden flooring feature a mini-bar, coffee/tea maker and flat-screen TV. The spacious suites offer views of the surrounding area.

Guests can relax with a swim or enjoy the various treatments at the spa. A steam room, sauna and fitness center are also available. Other guest facilities include a 24-hour front desk, a business center and hair salon.

Peshawri serves North-Western Frontier cuisine, while Jal Mahal offers a buffet spread of Indian and International dishes. The 24-hour coffee shop, The Jaipur Pavilion has a menu of Indian, Chinese and continental dishes. There is also a lobby bar and poolside lounge.

Attractions such as Albert Museum, Jantar Mantar and the City Palace are within 3.7 mi of ITC Rajputana. Jaigarh Fort and Amber Fort are 9.9 mi away. It is 9.3 mi to Jaipur Airport and 500 m the Jaipur Junction Railway Station.