Overview

We are hiring an energetic, passionate, and experienced candidate for the position of Restaurant Manager at The Umrao, New Delhi.

Duties and Responsibilities of Restaurant Manager

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills

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About The Umrao

The Umrao is an iconic property set amidst 15-acres of manicured lush green gardens which brings a new and fresh experience to the city-jaded and tension afflicted nerves. The Umrao is a blend of unique architecture and expressive décor with a complete display of artistry, giving a sense of royal mystique to the guests. The desire to ensure that the guest gets nothing but the best sets The Umrao apart.
The Umrao is a blend of unique architecture and expressive décor with a complete display of artistry, giving a sense of royal mystique to the guests. This iconic property set amidst 15-acres of manicured lush green gardens and is 10-minutes drive from the International Airport.