Overview

We Hotel vidyaresidency is looking for passionate and energetic female candidates for the position of Front Office Executive.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Executive, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Apply

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About Hotel vidyaresidency

Ever since we opened our doors in 2013, we had one goal in mind: offering our guests a comfortable, affordable and all around exceptional accommodation. HOTEL VIDYA RESIDENCY covers every aspect of your stay: central location, cosy beds, delicious food and superb services. Take a look at our site to learn more about us, and book your room today!
Inspired by the surrounding landscape, HOTEL VIDYA RESIDENCY was designed to make your visit a unique, comfortable and fun experience. Our rooms are spacious, our fares are competitive and the service is unparalleled.

Our team knows that travelling can be exhausting, and will do their best to make your stay easy and satisfying. Take a look at our site to find out more about our rooms, food and amenities, and get in touch if there’s anything else we can help you with. We look forward to welcoming you soon!