Overview

We Four Points by Sheraton Dehradun is hiring energetic, passionate and experienced hospitality professionals for the position of Guest Relation Executive.

In this position, you must be an outstanding communicator who can maintain a positive attitude in the face of adversity. You should also be dependable and customer-focused, as you’ll be our customers’ first point of contact.

Your goal will be to guarantee that our guests have a good time and plan to return to our facilities.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests  and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements and skills

  • Proven experience as a Guest Relations supervisor, guest relation executive or similar role
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma  in Hospitality Management is preferred

About Four Points by Sheraton Dehradun

Get what you’re looking for with the style and service you want, all at a great price Welcome to the Four Points by Sheraton Dehradun. We have what matters most to you - we're an ideal choice for business or pleasure when visiting the area, and offer an array of amenities designed to make you feel at home. Each of our 65 guest rooms and suites offer High Speed Internet Access, the comfy Four Points by Sheraton Four Comfort™ Bed, and free bottled water. Four Points by Sheraton Dehradun has a great location in the heart of the city. We are just 32km from Dehradun airport, 12 km from the railway station and 18km from ISBT bus station. Also Mussoorie is just 28 km away but a scenic drive. Shopping is just minutes away from our door. Let our team of dedicated professionals work with you to host your special event. Whether you are in town for meetings, business or leisure our terrace restaurants and bar present a selection of cuisines from around the world.
Offering a multi-cuisine restaurant, Terrace and a bar, Onyx, Four Points by Sheraton Dehradun is located 160 m from the Pacific Mall. Free WiFi access is available in the property.

Each modern air-conditioned room here will provide you with a cable TV, minibar and a balcony. There is also an electric kettle. Private bathroom also comes with a shower.

At Four Points by Sheraton Dehradun you will find a 24-hour front desk, a terrace and a fitness centre. Other facilities offered at the property include a ticket service, a tour desk and luggage storage. The property offers free parking.

The hotel is 10 km from the popular attractions like the Sahastradhara and the Paltan Bazar. The Dehradun Bus Station is 5 km while the Dehradun Railway Station is 7 km. The Jolly Grant Airport is 33 km and the Delhi International Airport is 260 km.